Frequently Asked Questions
Here you will find our FAQ, where you can get answers to all your metal art queries
If you cannot find an answer to a query you may have please contact me and I will answer as soon as I can.
About the Art
Your metal art piece will be a handcrafted rendition of the design shown in the pictures. So please note each piece may vary only slightly but this is what makes each clock original.
Also sometimes images may show colours in a different light, please be aware most of Christopher's art is metallic and reflective. So please read the description and information carefully on which colours he has used to make his art.
Who manufactures the art at Modern Elements?
Everything you see on the Modern Elements website is crafted by hand & made to order by artist Christopher Henderson. We may hold stocks of popular art pieces for faster despatch times.
Handling & displaying your art?
How you handle & display your artwork is crucial and you need to take special care and attention during the installation. Whether it is a framed picture, wall sculpture, metal painting or multi-panel we have come up with the best hanging solutions for safely displaying your artwork.
Our artwork must be delivered to our clients in perfect condition and then installed correctly following our detailed instructions.
The proper display of our art is of utmost importance wherever possible and fully reading our installation instructions is necessary!
How do I install my art?
All artwork is easy to install and instructions will be supplied on how to hang your order.
How do I pay for my artwork?
We have a secure website and payment method. All your data is protected. We only store your contact details as part of the order process.
Payment Methods Inc;
Shop Pay by Shopify (All major cards)
Google Pay
PayPal (PayPal & all major cards)
Coinbase Commerce (Bitcoin, Bitcoin Cash, Dia, Ethereum, Litecoin)
Who pays for International taxes & duties?
It is the buyer's responsibility for any taxes & duties. You will have to contact your customs office for the relevant information on these additional costs. Custom orders may take longer depending on the customs office. This is out of our control.
When will I receive my artwork?
Each artwork is made to order so after you have paid for your order the processing time is usually between 1 - 2 weeks before shipping.
Please contact me if you need your order faster. Costs may be added depending on urgency.
Shipping
You will receive shipment notification and tracking information once the package is ready for shipment. Free shipping applies to orders shipping within the UK, some other regions are subject to additional shipping costs. We reserve the right to cancel any orders with insufficient paid postage.
What do I do if my artwork is damaged?
In the case of unlikely shipment damage please document any damage, take some photos & then contact us immediately.
It is highly unlikely for our items to arrive damaged as we use secure & protective packaging.
Can I return my order and get a refund?
We only accept returns if these items arrive damaged.
We can't accept returns for custom orders or if the customer chooses the wrong size, or colour or doesn't match their decor. We have all the information on our products is provided in the description. Please buy at your discretion.
You must contact us within 7 days of package delivery for any returns to be considered. Your item must be then sent back within 14 days for a refund. To receive a full refund we ask that items be packaged in the original packing or equivalent condition.
Return costs are the buyer's responsibility and the original shipping costs are non-refundable.
Refunds will be reimbursed once the item is received by us and checked over for damage. Please note you need to add the order number on the packaging so we can identify the returned order.
Can I cancel my order?
You can cancel your order. Please contact us within 24 hours of payment to arrange a cancellation.
Can your art be customised?
Yes, all wall art and clocks can be customised and changed to suit your requirements. Christopher is always open to new ideas and loves to design new art, especially for his customers. Please feel free to contact him through this website to discuss this further.
How do I clean my artwork?
Maintaining your artwork is easy. We recommend using a lint-free cloth with warm water only if there is a bad mark or stain.
We do recommend our customers handle using gloves or a hand towel. Once the art is up it mostly stays clean itself. Dust with a dry lint-free cloth if necessary. If you forget to use gloves try to remove any fingerprints or greese marks asap to avoid staining the aluminium. It's the oils in your fingers that react with the oxide in the aluminium. This can be easily avoided using the methods we suggest.
Do I have to have an account to purchase?
No, you can purchase your art as a guest but we hope you register for an account to help support us. Also, you will be the first to receive updates on new art projects and offers we release.
What do I do if I don't receive an order confirmation?
If you do not receive order confirmation within 24 hours of purchasing your order first check with your bank to make sure payment was made. Then contact us immediately so we can check your details and arrange confirmation.
How do I check if an item is in stock?
All items on my website are made to order the stock inventory is always set to 1 quantity. If the quantity is set to 0 don't threaten as you should be able to purchase the item. Sometimes this website will have higher quantities of stock on some items.
Let customers speak for us
Hi Christopher
I am so delighted with the Metal Art you created we can appreciate the skill it took and can see in different times of the day the depth and light it gives looking like it moves like the plants under the ocean,we live by the the sea and it goes with the colour scheme we have we love it.
Christopher has just delivered my metal artwork - he has even put it on the wall for me. It is absolutely beautiful and so unique - I am over the moon with it. My room definitely has the wow factor now.
Christopher made the whole process seamless. Nothing was too much trouble. I sent him a picture of the wall I wanted the artwork on and he sent me a couple of mock ups. This was so helpful. I was then absolutely certain with my choice before I placed the order.
I would most certainly recommend Christopher’s artwork to anyone, you will not be disappointed.
i am not someone who knows a lot about art but scrolling through i came across this and really liked it. it is now in my front room and looks lovely. would definitely recommend
Christopher was very helpful and patient with us to create a beautiful Reed fusion artwork to our specific size requirements to sit above our log burner stove. Very happy with the result and would recommend Christopher 100%.
There is a reason this company/artist has a average 4.8 out of 5 star review. Unreal quality and customer service. I came across the page when looking for wall art and Iam glad I did stunning craftsmanship and standout art work I highly recommend anyone to deal with christopher and order his artwork.
I love this clock especially with the added numbers which, I thank you for very much. It looks spectacular on the wall. I love that it was signed too. It was packed really well and arrived when stated.
If there was one improvement I would like to suggest it would be for the hands to be a bit more robust. Otherwise excellent.
Love, love, love our piece of wall art from Chris. It looks stunning on our wall. Because we were fairly local to him, he even delivered it to us. How’s that for service? Would definitely buy again.
Absolutely loved my wall clock, delivery was quick aswell, will definitely buy again from Christopher
I have been trying to find the right "statement" for an accent wall, for some time and this is it! So, bright and breathtaking. This piece has so much color and movement it is stunning. This great Artist is very easy to work with to get that special piece. I had people see it before it was hung, and they all loved it. Even though this Artist is in Europe the piece was made and delivered very quickly. I would definitely recommend this Artist and his work.
I ordered a wall clock for my living room. It was very easy to order off the website and Christopher very kindly kept me informed about dates of shipping. When I received my clock I was blown away the clock is even more stunning in real life. Christopher’s art work is very unique and completed to an exceptionally high standard.
Thank you Christopher for my clock it has completed my living room. I will be ordering again soon.
The clock is a true piece of art, can't wait to show it off. Pleasure to deal with Christopher who was able to customize it and adjust the dimensions. Love it!
This piece of art is absolutely stunning, we’ve have just decorated our bedroom and it totally finishes it off It goes with all our decor
One very happy customer Thankyou so much 👍
Couldn’t be more pleased with this piece of artwork on our wall, looking for something a bit different to compliment our new fireplace and it’s perfect
Everyone who’s seen it is impressed and depending where you are in the room and the light it ever changing.
Absolutely love my new clock it's a true master piece and a great statement focal point in my home.
Absolutely GORGEOUS statement piece for my living room. Christopher was great to work with! Thanks Christopher!
