Frequently Asked Questions

Here you will find our FAQ, where you can get answers to all your metal art queries

If you cannot find an answer to a query you may have please contact me and I will answer as soon as I can.

About the Art

Your metal art piece will be a handcrafted rendition of the design shown in the pictures. So please note each piece may vary only slightly but this is what makes each clock original.

Also sometimes images may show colours in a different light, please be aware most of Christopher's art is metallic and reflective. So please read the description and information carefully on which colours he has used to make his art.

Who manufactures the art at Modern Elements?

Everything you see on the Modern Elements website is crafted by hand & made to order by artist Christopher Henderson. We may hold stocks of popular art pieces for faster despatch times.

Displaying your modern art

Handling & displaying your art?

How you handle & display your artwork is crucial and you need to take special care and attention during the installation. Whether it is a framed picture, wall sculpture, metal painting or multi-panel we have come up with the best hanging solutions for safely displaying your artwork.

Our artwork must be delivered to our clients in perfect condition and then installed correctly following our detailed instructions.

The proper display of our art is of utmost importance wherever possible and fully reading our installation instructions is necessary!

How do I install my art?

All artwork is easy to install and instructions will be supplied on how to hang your order.

How do I pay for my artwork?
We have a secure website and payment method. All your data is protected. We only store your contact details as part of the order process.

Payment Methods Inc;
Shop Pay by Shopify (All major cards)
Google Pay
PayPal (PayPal & all major cards)
Coinbase Commerce (Bitcoin, Bitcoin Cash, Dia, Ethereum, Litecoin)

Who pays for International taxes & duties?

It is the buyer's responsibility for any taxes & duties. You will have to contact your customs office for the relevant information on these additional costs. Custom orders may take longer depending on the customs office. This is out of our control.

When will I receive my artwork?

Each artwork is made to order so after you have paid for your order the processing time is usually between 1 - 2 weeks before shipping.

Please contact me if you need your order faster. Costs may be added depending on urgency.

Contact the Artist


You will receive shipment notification and tracking information once the package is ready for shipment. Free shipping applies to orders shipping within the UK, some other regions are subject to additional shipping costs. We reserve the right to cancel any orders with insufficient paid postage.

What do I do if my artwork is damaged?

In the case of unlikely shipment damage please document any damage, take some photos & then contact us immediately.

It is highly unlikely for our items to arrive damaged as we use secure & protective packaging.

Can I return my order and get a refund?

We only accept returns if these items arrive damaged.

We can't accept returns for custom orders or if the customer chooses the wrong size, or colour or doesn't match their decor. We have all the information on our products is provided in the description. Please buy at your discretion.

You must contact us within 7 days of package delivery for any returns to be considered. Your item must be then sent back within 14 days for a refund. To receive a full refund we ask that items be packaged in the original packing or equivalent condition.

Return costs are the buyer's responsibility and the original shipping costs are non-refundable.

Refunds will be reimbursed once the item is received by us and checked over for damage. Please note you need to add the order number on the packaging so we can identify the returned order.

Can I cancel my order?

You can cancel your order. Please contact us within 24 hours of payment to arrange a cancellation.

Can your art be customised?

Yes, all wall art and clocks can be customised and changed to suit your requirements. Christopher is always open to new ideas and loves to design new art, especially for his customers. Please feel free to contact him through this website to discuss this further.

How do I clean my artwork?

Maintaining your artwork is easy. We recommend using a lint-free cloth with warm water only if there is a bad mark or stain.

We do recommend our customers handle using gloves or a hand towel. Once the art is up it mostly stays clean itself. Dust with a dry lint-free cloth if necessary. If you forget to use gloves try to remove any fingerprints or greese marks asap to avoid staining the aluminium. It's the oils in your fingers that react with the oxide in the aluminium. This can be easily avoided using the methods we suggest.

Do I have to have an account to purchase?

No, you can purchase your art as a guest but we hope you register for an account to help support us. Also, you will be the first to receive updates on new art projects and offers we release.

What do I do if I don't receive an order confirmation?

If you do not receive order confirmation within 24 hours of purchasing your order first check with your bank to make sure payment was made. Then contact us immediately so we can check your details and arrange confirmation.

How do I check if an item is in stock?

All items on my website are made to order the stock inventory is always set to 1 quantity. If the quantity is set to 0 don't threaten as you should be able to purchase the item. Sometimes this website will have higher quantities of stock on some items.

If you purchased artwork from Christopher, you will be sent an email asking you to review your artwork around 14 days after the purchase.

Please feel free to use this form to send me your requirements