Frequently Asked Questions
Here you will find our FAQ, where you can get answers to all your metal art queries
If you cannot find an answer to a query you may have please contact me and I will answer as soon as I can.
About the Art
Your metal art piece will be a handcrafted rendition of the design shown in the pictures. So please note each piece may vary only slightly but this what makes each clock totally original.
Also sometimes images may show colours in a different light, please be aware most of Christopher's art is metallic and reflective. So please read the description and information carefully on which colours he has used to make his art.
Who manufactures the art at Modern Elements?
Everything you see on the Modern Elements website is crafted by hand & made to order by artist Christopher Henderson. We may hold stocks of popular art pieces for faster despatch times.
Handling & displaying your art?
How you handle & display your artwork is crucial and you need to take special care and attention during the installation. Whether it is a framed picture, wall sculpture, metal painting or multi panel we have come up with the best hanging solutions for safely displaying your artwork.
It is vital that our artwork is delivered to our clients in perfect condition and then installed correctly following our detailed instructions.
The proper display of our art is of up most importance wherever possible and fully reading our installation instructions is necessary!
How do I install my art?
All artwork is easy to install and instructions will be supplied on how to hang your order.
How do I pay for my artwork?
We have a totally secure website and payment method. All your personal data is protected. We only store your contact details as part of the order process.
Payment Methods Inc;
Shop Pay by Shopify (All major cards)
Google Pay
PayPal (PayPal & all major cards)
Coinbase Commerce (Bitcoin, Bitcoin Cash, Dia, Ethereum, Litecoin)
Who pays for International taxes & duties?
It is the buyers responsibility for any taxes & duties. You will have contact your customs office for the relevant information on these additional costs. Custom orders may take longer depending on the customs office. This is out of our control.
When will I receive my artwork?
Each artwork is made to order so after you have paid for your order the processing time is usually between 1 - 2 weeks before shipping.
Please contact me if you need your order faster. Costs may be added depending on urgency.
Email: info@modernelementsart.com
Shipping
You will receive shipment notification and tracking information once package is ready for shipment. Free shipping applies to orders shipping within the UK , some other regions are subject to additional shipping costs. We reserve the right to cancel any orders with insufficient paid postage.
What do I do if my artwork is damaged?
In a case of unlikely shipment damage please document any damage, take some photos & then contact us immediately.
It is highly unlikely for our items to arrive damaged as we use secure & protective packaging.
Can I return my order and get a refund?
We only accepted returns if these items arrive damaged.
We can't accept returns for custom orders or if the customer chooses the wrong size, colour or doesn't match there decor. We have all information on our products is clearly provided in the description. Please buy at your own descretion.
You must contact us within 7 days of package delivery for any returns to be considered. Your item must be then sent back within 14 days for a refund. In order to receive a full refund we ask that items be packaged in the original packing or equivalent condition.
Return costs are the buyer's responsibility and the original shipping costs are non-refundable.
Refunds will be reimbursed once item is received by us and checked over for damage. Please note you need to add the order number on the packaging so we can identify returned order.
Can I cancel my order?
You can cancel your order. Please contact us within 24 hours of payment to arrange a cancellation.
Can your art be customised?
Yes all wall art and clocks can be customised and change to suit your requirements. Christopher is always open to new ideas and love to design new art especially for his customers. Please feel free to contact him though this website to discuss further.
How do I clean my artwork?
Maintaining your artwork is really easy. We recommend using a lint free cloth with warm water only if there is a bad mark or stain.
We do recommend our customers to handle using gloves or a hand towel. Once the art is up it mostly stays clean itself. Dust with a dry lint free cloth if necessary. If you forget to use gloves try to remove any finger prints or greese marks asap to avoid staining the aluminium. It's the oils in your fingers that react with the oxide in the aluminium. This can be easily avoided use the methods we suggest.
Do I have to have an account to purchase?
No you can purchase your art as a guest but we hope you register for an account to help support us. Also you will be the first to receive updates on new art projects and offers we release.
What do I do if I don't receive order confirmation?
If you do not receive order confirmation within 24 hours of purchasing your order first check with your bank to make sure payment was made. Then contact us immediately so we can check your details and rearrange confirmation.
How do I check if an item is in stock?
All items on my website are made to order the stock inventory is always set to 1 quantity. If the quantity is set to 0 don't threat as you should be able to still purchase the item still. Some times this website will have higher quantities of stock on some items.